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  SUPERVISORY BOARD
 
Raman Roy - Chairman & Managing Director, Quatrro BPO Solutions
 
Raman Roy
Chairman & Managing Director - Quatrro BPO Solutions


Raman Roy is widely regarded as the pioneer and "Guru" of the Indian BPO industry. He is a pioneer three times over, having successfully led the captive BPO initiatives of:
  • American Express - business leader for American Express's BPO business in India
  • GE Capital - CEO of GE Capital International Services (GECIS)
  • Spectramind (now Wipro BPO) - The venture-funded Spectramind, with an enviable leadership team and a proven track record, was acquired by Wipro in July 2002.
Raman remained as Chairman and Managing Director of Wipro Spectramind until June 2005, growing the company to become the largest provider of third party BPO shared services from India, with nearly 16,000 employees. As a tribute to his contribution to the BPO industry, he was awarded the Dataquest Pathbreaker Award in 2002 for directly creating 35,000+ jobs in India and indirectly enabling the employment of 350,000 people by creating the BPO industry.
 
 
 
Susantha Ratnayake - Chairman, John Keels Holdings
Susantha Ratnayake
Chairman - John Keells Holdings


Susantha Ratnayake was appointed as the Chairman of John Keells Holdings in January 2006 and has served on the JKH Board since 1992. He has overall responsibility for Group Strategy and New Business Development.
Susantha is a council member of the Employers Federation of Ceylon and is a committee member of the Ceylon Chamber of Commerce. He also serves as a member of the Tourism, Sovereign Rating and Investment Promotion Clusters of the National Council for Economic Development (NCED). He has over 27 years in management experience, all of which has been with JKH Group.
 
 
 
Raj Dutta - Executive Director, Quatrro BPO Solutions
Raj Dutta
Executive Director, Quatrro BPO Solutions


Raj Dutta is a seasoned professional with over 23 years of experience in handling diverse areas in Finance and General Management. Raj is a founding member of Quatrro and the CFO of the group.
 
Prior to joining Quatrro, Raj was with Wipro Spectramind and had the dual charge of being the CFO of Spectramind and Vice President-Corporate Affairs of Wipro. Raj was the first CFO of GE Capital International Services (now known as Genpact ) and later, Head of their Hyderabad operations. Raj has spent over 12 years in the BPO industry.

Raj is a Chartered Accountant and Cost & Management Accountant. He was voted the CFO of the year in 2003 at the India CFO Forum.
 
 
 
Ronnie Peiris - Group Finance Director, John Keells Holdings
Ronnie Peiris
Group Finance Director - John Keells Holdings


Ronnie Peiris is Group Finance Director and President of John Keells Holdings and has overall responsibility for Group Finance, including Treasury, Taxation, Corporate Finance, Group Initiatives, Shared Services and the Information Technology functions.
 
Previously, Managing Director of Anglo American Corporation (Central Africa) Limited and EXCO Member of Konkola Copper Mines Plc, both in Zambia, Ronnie has served on the Boards of many overseas companies.. He is a Director in multiple group Companies and has over 33 years of finance and general management experience in Sri Lanka and abroad. He is a member of The Ceylon Chamber of Commerce.
 
 
 
Balki Vasudevan - President & Chief Executive, Strategic Business Development, Quatrro BPO Solutions
Balki Vasudevan
President & Chief Executive - Strategic Business Development, Quatrro BPO Solutions


Balki Vasudevan is a highly experienced Finance professional with expertise and exposure in all facets of Finance across multiple industries. He has over 25 years of experience.
 
Prior to joining Quatrro, Balki was CFO of Wipro’s Global IT Business and additionally the Corporate Controller and Head of Financial Planning & Control for the Wipro Corp. He was also the CFO of Wipro Infotech and was with GE Medical Systems and Larsen & Toubro prior to joining Wipro.

Balki has a B.Com from Madras University and is an Associate Member of the Institute of Costs and Works Accountants of India. He is also an Associate member of the Institute of Company Secretaries of India.
 
 
 
Romesh David - President, JKH Transportation Group
Romesh David
President, JKH Transportation Group


Romesh David has been with John Keells Holdings for 25 years and has overall responsibility for the Transportation Group. Romesh is a member of the JKH Group Executive Committee, a member of the Institute of Logistics and Transport, a member of the Transport Cluster of the NCED, and a past Chairman of the Sri Lanka Freight Forwarders Association.
 
At Quatrro Business Support Services he serves as the Executive Champion for the service offerings in the Shipping, Transportation and Logistics Industry.
 
 
 
Krishan Balendra - Executive Vice President, John Keels Holdings
Krishan Balendra
Executive Vice President


Krishan Balendra has been Head of Corporate Finance and Strategy at John Keells Holdings since September 2002. He started his professional career at UBS Warburg, Hong Kong in Investment Banking, focusing primarily on equity capital markets.
 
After four years stint in Hong Kong, he continued his career in Corporate Finance at Aitken Spence & Co., Sri Lanka prior to joining JKH. He holds a Law Degree (LLB) from the University of London and an MBA from INSEAD.
 
 
 
Upendra Singh - Executive Vice President, Quatrro BPO Solutions
Upendra Singh
Executive Vice President, Quatrro


Upendra Singh (Upen) is a founding member of Quatrro. He brings over 22 years of experience in general management, operations, and the creation and consolidation of new BPO entities in India and overseas.
 
Prior to joining Quatrro, Upen was with Spectramind as its first VP of Operations in May 2000 and was instrumental in delivering double-digit annual growth, increasing the rate of customer satisfaction and earning client confidence. He had also spent 15 years with American Express in various assignments including Director of Operations & Head of MIS, Japan, Asia Pacific, Australia (J/APA) region. As a member of the Executive team, Upen also helped set up India's first BPO for the American Express Finance Resource Centre (FRC) in 1994.

At American Express, Upen was recognized with the "Chairman's Award for Quality" and the "Great Performer Award for Excellence in Customer Service" on several occasions. Upen holds a Graduate Degree in Economics from the University of Delhi.
 
 
  MANAGEMENT TEAM
 
Sanjeeva Fernando - President
Sanjeeva Fernando
President


Sanjeeva Fernando is the President of Quatrro Business Support Services and until August 2007 was Head of the Transportation Sector of John Keells Group. In this position he oversaw the entirety of the Logistics, Aviation, Outbound Travel, Shipping and Marine Fuels businesses in the Group in Sri Lanka, India and the Maldives. He has over 20 years of management experience, 14 of which have been with the JKH Group in diverse businesses and capacities.
 
A Printer by profession, he qualified from the London School of Printing and is a member of the London Institute of Printing. He joined JKH in 1993 as CEO of it’s printing and packaging business and went on to be the CEO of Lanka Marine Services from the time of its acquisition in 2002 until he was appointed as head of Transportation Sector in 2005.
 
 
 
David Stephens - Vice President, Business Development
David Stephens
Vice President - Business Development


David Stephens brings over 25 years of sales experience to the company. During his tenure at Premier BPO, David was responsible for adding large BPO and CRM clients in the Technology, Financial services and Telecommunications verticals. Prior to joining Premier BPO, David was responsible for building call center and BPO operations in Jamaica for Currenc Communications.
 
David has also worked with Intelegy, a leading CRM and BPO consulting firm and was responsible for their consulting and business development operations. He had successfully nurtured one of the small IT consulting firms from start up stage to a company with sales of US 65 million in just 18 months. He was also the Founder member and COO of Government Scientific Source (GSS), a US 25 million dollar company.

Apart from his outsourcing experience, David spent twenty years in sales and management positions in medical, laboratory and scientific equipment companies.
 
 
 
Rajesh Dhuddu - Associate Vice President, Business Development
Rajesh Dhuddu
Associate Vice President - Business Development


Rajesh Dhuddu leads the Business Development efforts at Quatrro Business Support Services. He has worked in BPO, Telecommunications & Infrastructure industries for 11+ years creating high performance - cross functional - global delivery teams handling sales, product development & marketing, corporate planning, project management and mergers & acquisitions.
 
He has a rich experience of working in shared services and 3rd party service provider environments in India and USA. His key strengths include a solid understanding of clients' varied remote delivery requirements in Telecommunications, Travel, Healthcare, verticals, accomplishing clients outsourced and offshore program objectives through right sourcing and shoring strategies.

Rajesh is a Certified Outsourcing Professional (COP) from International Association of Outsourcing Professionals (IAOP), USA. He is also a Certified Project Management Professional (PMP) from PMI USA and trained in Six Sigma. His interests include traveling, exploring different cuisines, reading, blogging and working in cross cultural environments.
 
 
 
Shantanu Dikshit - General Manager, Operations
Shantanu Dikshit
General Manager - Operations


Shantanu leads the Technical Support Operations in Quatrro Business Support Services. He has a total of 12 years of work experience in leadership roles leading and managing teams of 25 to 550 people. Prior engagements include GECIS, Wipro BPO and Dell International Services.
 
Shantanu has a rich experience in Quality, Transition, Operations, Service Delivery, running profit centrers and client relationship. He is Six Sigma Black Belt trained and Green belt certified COPC Gold Standard trained and has exposure to ISO 270001/BS7799 security standards.
 
 
 
Rajiv de Costa - Associate Vice President, Finance
Rajiv de Costa
Associate Vice President - Finance


Rajiv de Costa has over 15 years experience in financial management in India, Sri Lanka and Bahrain. He has rich experience in diverse organizations ranging from manufacturing to export to financial institutions. Prior to joining Quatrro Business Support Services he was the Financial Controller for the exporting arm of the DILMAH / MJF Group in Sri Lanka.
 
Rajiv is a Chartered Accountant. He has an MBA from the University of Southern Queensland, Australia and a Diploma in Marketing from the Chartered Institute of Marketing, United Kingdom.
 
 
 
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